Our mission as a company is to provide a professional service transporting customer goods, whilst ensuring their safe on-time arrival at a competitive price.
This mission statement is our promise to you the customer. However, what does this mean for you?
This means every day we challenge ourselves and our team to deliver a better service, through route development ensuring you receive the most cost effective service solution. It also means that it will always be our customer service that sets us apart from our competitors which is why we took the decision to not have a call centre.
We wanted you our customer to experience real customer care by talking to our operations team members who will deliver real time answers and who are continuously trained to the highest standards. We want you to be on first name basis with our team who will deal with all your needs because you are more than a shipment to us. We understand that in today’s economic market you have other more important tasks to be focusing on rather than wondering if your shipment will arrive within deadlines.
Through continuous market research and building the relationships with our customers through regular face to face meetings we understand the key aspects you need from your freight forwarder:
In short, what you need to know about Sandford Freight is that, for you our customer we will always deliver more than expected.
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